Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call or shoot us a message letting us know, your retainer will be transferable to another appointment. If you don’t let us know or have to cancel less than 24 hours before your appointment, we take the appointment retainer as a fee. Talk to us to find out more. We also understand emergencies and will handle these on a case by case basis.